FAQ
Get quick, clear answers about technical specs, international shipping, and how to install the products. We’ve gathered the key information you need to make smart choices and keep your construction projects on time.
Frequently Asked Questions (FAQ)
What is the standard fire rating of your high-performance panels?
Our architectural boards achieve a Class A1 incombustible fire rating according to standard international testing (e.g., EN 13501-1). They do not ignite, produce toxic smoke, or spread flames, providing maximum safety for structural applications.
How do your boards perform in high-humidity or tropical climates like Southeast Asia?
They are specifically engineered for high dimensional stability in moist environments. Because our boards undergo a high-temperature and high-pressure autoclave curing process, they effectively resist warping, swelling, and delamination, making them highly reliable for tropical climates.
What is the maximum bending strength of your high-density substrates?
Bending strength varies depending on the specific product series and thickness. However, our high-density substrates typically exceed a bending strength of 14 to 18 MPa. This ensures excellent impact resistance and structural integrity for demanding facade or flooring applications.
Can your panels be used for both interior partitions and exterior facades?
Yes, but we recommend specific lines for each application. Our medium-density boards are optimized for interior partitions and ceilings, while our high-density, weather-resistant boards are formulated specifically to withstand the harsh conditions of exterior facades.
Do your construction boards offer acoustic insulation properties?
While the high density of the boards provides a solid baseline for sound attenuation, they are best utilized as part of a complete acoustic wall system. When combined with lightweight steel framing and cavity insulation (such as rock wool), they can achieve high Sound Transmission Class (STC) ratings suitable for commercial and residential requirements.
What is the monthly production capacity of your Dongguan manufacturing hub?
Our primary manufacturing hub in Dongguan operates with a consolidated monthly capacity of 850,000 square meters. This allows us to comfortably fulfill large-scale infrastructure orders without compromising delivery timelines.
Are all the boards manufactured in-house, or do you outsource production?
All core manufacturing processes—including raw material mixing, heavy-duty pressing, autoclaving, and automated surface coating—are completed entirely in-house at our Dongguan facility. We do not outsource board production, ensuring 100% control over our quality standards.
Do your products comply with stringent European (CE) and American (ASTM) building standards?
Yes. Our products are rigorously tested against major international building codes. They comply with CE marking requirements for the European market and meet relevant ASTM standards for physical performance and fire safety. Official third-party test reports (e.g., from SGS) are available upon request.
What is the typical lead time from order confirmation to port departure?
For standard product lines and dimensions, our typical lead time is 15 to 20 days from order confirmation to port departure. Custom dimensions, specialized decorative coatings, or exceptionally large volume orders will require a tailored production schedule.
Which major seaports do you primarily export from?
Benefiting from the strategic location of our Dongguan hub, we primarily export through major deep-water ports in the Greater Bay Area, specifically Shenzhen Port (Yantian/Shekou) and Guangzhou Port (Nansha). This guarantees highly efficient and frequent international shipping routes.
Do you offer OEM or ODM manufacturing services for global building material distributors?
Yes, we provide comprehensive OEM services, including customized board dimensions, private pallet labeling, and tailored packaging solutions. We also offer ODM services for partners requiring specific material formulations or exclusive pre-coated finishes.
How do you structure your pricing for long-term strategic supply partnerships?
For long-term strategic partners, we offer a tiered pricing structure based on annual volume commitments. Furthermore, we work closely with our partners to optimize logistics, packaging, and container loading configurations to effectively minimize the landed cost per square meter.
Can your boards be cut, drilled, and routed using standard woodworking tools on-site?
Yes, the boards can be processed on-site. However, due to their high density and cementitious nature, we strongly recommend using polycrystalline diamond (PCD) or tungsten carbide-tipped blades and drill bits to ensure clean edges and extend the lifespan of your tools.
Do you provide official installation manuals or structural accessory recommendations?
Yes. We provide comprehensive Technical Data Sheets (TDS) and official installation guidelines. These documents detail the recommended framing spans, specific fastener types (e.g., self-drilling countersunk screws), and joint treatment methods to ensure the panel system performs exactly as tested.
What level of technical support is available if our engineering team encounters issues during site installation?
We offer responsive remote technical support. Our engineering team is available via email or video conference to assist with system detailing, structural queries, and troubleshooting. For major strategic projects, we can also coordinate specialized technical advisory sessions.